Privacy policy

Privacy Policy – STOA HOME DESIGN (United States)

At STOA HOME DESIGN, your privacy comes first.
We handle your information responsibly and transparently, ensuring that you always have full control over your personal data.

This policy explains how we collect, use, store, and protect your personal information, in accordance with applicable U.S. privacy and consumer protection laws, including the California Consumer Privacy Act (CCPA).

🏢 Who We Are

STOA HOME DESIGN operates the website, online store, and all related digital services.
Our platform uses Shopify technology to ensure a secure, smooth, and personalized shopping experience.

📦 Information We Collect

We only collect what’s necessary to provide you with the best experience:

  • Contact information: name, email, phone number, shipping and billing addresses.

  • Payment details: card information, payment confirmations, and transaction records.

  • Account data: login, password, preferences, and saved items.

  • Purchase & browsing history: items viewed, added to cart, purchased, or returned.

  • Device information: IP address, browser type, operating system, and site interactions.

  • Communications: messages exchanged via email, chat, or customer support.

📥 How We Collect Information

  • Directly from you: when you create an account, make a purchase, or contact us.

  • Automatically: through cookies and similar technologies.

  • From trusted partners: such as payment processors, shipping carriers, and marketing platforms.

💌 Marketing & Advertising

We may use your data to personalize your experience, send offers, and show relevant ads (e.g., via Google, Meta, or Pinterest).
You can unsubscribe at any time through the links in our emails or by contacting us at hello@stoahomedesign.com.

We do not sell personal information, in compliance with the CCPA.

🤝 Information Sharing

We only share data with essential service providers:

  • Shopify – store hosting and e-commerce operations.

  • Payment providers – such as PayPal, Stripe, and Shop Pay.

  • Shipping carriers – to fulfill deliveries.

  • Marketing and analytics partners – to improve our communication and ads.

  • Legal authorities – when required by law.

Your data is never sold, rented, or shared for unrelated commercial purposes.

🔒 Data Security

We use multiple layers of protection to safeguard your information:

  • SSL encryption for all online transactions.

  • Secure storage with limited access.

  • Anti-fraud and intrusion detection systems.

⚠️ Please note: No online system is 100% secure. Never share sensitive data through unofficial channels.

⏳ Data Retention

We retain data only for as long as necessary to provide our services or comply with legal obligations:

  • Purchase records: up to 5 years, as required for accounting and warranty purposes.

  • Account information: while your account remains active.

  • Marketing data: until you withdraw consent.

  • Cookies and browsing data: according to your browser settings.

After these periods, your data is securely deleted or anonymized.

🧭 Your Privacy Rights (Under U.S. Law)

Depending on your state of residence, you may have the right to:

  • Access your personal data.

  • Request correction of inaccurate information.

  • Request deletion of your data.

  • Receive a copy or request data portability.

  • Opt out of the sale or sharing of personal information.

  • Withdraw consent for marketing communications.

📩 To exercise any of these rights, please contact us at hello@stoahomedesign.com.
We may verify your identity to protect your privacy and prevent unauthorized access.

👶 Children’s Privacy

Our website and services are not directed to individuals under 16 years old.
If we become aware that we have collected personal data from a minor, we will delete it immediately.

🌎 International Data Transfers

Because we use Shopify and global partners, your information may be processed in the United States, Canada, or other jurisdictions.
All transfers comply with recognized international data protection standards and contractual safeguards.

🔄 Policy Updates

We may update this Privacy Policy periodically.
The latest version will always be available on our website, with the date of the most recent revision indicated below.

📬 Contact & Data Protection Officer

If you have any questions or requests related to privacy or data handling, please contact:

Email: hello@stoahomedesign.com

Last updated: August 20, 2025